- By: Eric Thomas
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The task of selecting a properly certified, quality residential roofing contractor can often prove daunting for homeowners unfamiliar with the roofing industry. The following questions can help consumers select a professional residential roofing contractor that will get the job done right — the first time.
1. How long has the company been in business?
This is an important question to ask because an established company will most likely be around in the future to address any issues that might arise.
2. Does the residential roofing contractor have a permanent business office address and a published telephone and email contact?
An established contractor should be able to provide a business address, phone number, and email address. Generally, if you search online, you should also be able to find this information. A permanent address indicates stability and a general phone number and email address mean that the business can be reached if you have questions or concerns about a new or existing project.
3. Does the residential roofing contractor use subcontractors?
Often subcontractors are paid on a per job basis — which can sometimes result in poor workmanship if they are more focused on getting paid and less focused on taking their time to do the job correctly. Workmanship should never be sacrificed.
4. Does the company provide a written contract and estimate? And do they require a deposit?
All job specifications and related costs should be provided to the client in writing. While deposits are common, homeowners should be wary of contractors requesting more than 1/3 of the cost of the project. Many established companies with strong financial stability do not require a deposit.
5. Is the company run by a certified roofing professional?
Homeowners should research all certifications for potential residential roofing contractors. Potential clients should look for the overall business rating and bear in mind the size of the company and extenuating circumstances when checking for complaints.
Eric Thomas of Thomas Roofing & Restoration has a Quality Master certification and a Master Shingle Applicator Wizard certification from CertainTeed. He also holds a Residential Builder’s license in the state of Arkansas. Learn more here.
6. Does the company have liability insurance?
Established companies should have liability insurance.
7. Is the residential roofing contractor part of local and national industry associations?
A strong, established contractor should be a member of trade associations.
8. Is the contractor a certified installer of products that the company recommends?
Certified contractors can offer stronger warranties on the products they install and follow stricter installation guidelines to help ensure the longevity of the roof.
9. Does the residential roofing contractor offer emergency services?
A tremendous convenience when things go wrong, a contractor who offers emergency services addresses serious issues quickly, even after regular business hours. Peace of mind is priceless!
10. Does the contractor have a list of references from previous customers?
An established company should be able to share a long list of satisfied customers who are willing to offer their positive, detailed testimonials. Look for reviews online or on the company website as well.
Based on the information collected from asking these 10 questions, homeowners should have a much easier time selecting a residential roofing expert who can complete their project efficiently and with the highest degree of workmanship.